Last updated: 1 June 2026 | Effective date: 1 June 2026
This Privacy Policy explains how wallet99 collects, uses, stores, shares, and protects personal data submitted by users of the wallet99 platform at wallet99.co. We are committed to handling your information with transparency and in compliance with applicable data protection standards.
Six principles that guide how wallet99 handles your personal data
wallet99 uses 256-bit SSL encryption for all data in transit. Account and financial data are stored on secured, access-controlled servers with regular third-party security audits.
wallet99 does not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively to operate and improve the wallet99 platform.
You have the right to access, correct, or request deletion of your personal data held by wallet99, subject to legal retention obligations. Submit requests to [email protected].
wallet99 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law and licensing obligations.
Marketing communications from wallet99 are opt-in. You can withdraw marketing consent at any time via your account settings or by contacting support without affecting your account status.
This Privacy Policy is written in plain English. We avoid jargon so that every wallet99 player in Malaysia can understand exactly how their data is being used.
This Privacy Policy applies to wallet99, accessible at wallet99.co ("wallet99," "the Platform," "we," "us," or "our"). wallet99 is an online gaming platform operated under international online gaming authority licensing, serving English-speaking players in Malaysia and other permitted jurisdictions.
For the purposes of applicable data protection legislation, wallet99 is the data controller responsible for personal data processed through the Platform. Our primary point of contact for all data protection matters is [email protected].
By registering an account or using wallet99, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein.
wallet99 collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | KYC / age verification, account registration |
| Contact Data | Email address, phone number | Account communications, support, OTP delivery |
| Financial Data | Bank account details, e-wallet identifiers, transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system | Security, fraud detection, platform optimisation |
| Usage Data | Login timestamps, game history, betting records, session duration | Responsible gaming, dispute resolution, personalisation |
| Communications Data | Support chat logs, email correspondence | Customer service quality, compliance record-keeping |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel | Promotional communications (with consent only) |
wallet99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where identity verification requirements mandate document-based age and identity checks.
wallet99 collects personal data through the following means:
wallet99 uses personal data for the following purposes:
To register your wallet99 account, verify your identity and age, maintain your account, and process login authentication including two-factor verification.
To process MYR deposits via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and USDT; to process withdrawals to your registered payment method; and to maintain accurate transaction records as required by licensing obligations.
To meet wallet99's obligations under its international gaming licence, including KYC verification, anti-money laundering (AML) screening, and responsible gaming monitoring. wallet99 is required by its licensing authority to retain certain records for a minimum period.
To detect and prevent fraudulent activity, unauthorised account access, multi-accounting, and other prohibited conduct as defined in the wallet99 Terms & Conditions.
To provide effective support through wallet99's 24/7 live chat and email channels, including reviewing account history where necessary to resolve disputes or technical queries.
To monitor play patterns that may indicate problematic gambling behaviour and to administer self-exclusion requests, deposit limits, and session controls in accordance with wallet99's responsible gaming obligations.
To send promotional offers, bonus notifications, and platform updates to players who have provided explicit marketing consent. wallet99 will not send unsolicited marketing communications. Consent may be withdrawn at any time.
To analyse aggregated, anonymised usage data for product development, game curation, and user experience improvement on the wallet99 Platform.
wallet99 processes your personal data on the following legal bases:
wallet99 does not sell or rent personal data to third parties. wallet99 may share personal data with the following categories of recipients, strictly on a need-to-know basis:
No third-party advertising: wallet99 does not share personal data with advertising networks, social media platforms, or data brokers for marketing or profiling purposes.
wallet99 uses cookies and similar technologies on the Platform for the following purposes:
You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform performance. wallet99 does not use third-party advertising or behavioural tracking cookies.
wallet99 retains personal data for the following periods:
Upon expiry of the applicable retention period, wallet99 will securely delete or anonymise personal data.
wallet99 implements the following technical and organisational security measures to protect personal data:
While wallet99 employs industry-standard security practices, no system is completely immune to risk. In the event of a data breach that is likely to result in risk to your rights and freedoms, wallet99 will notify affected players and relevant regulatory authorities in accordance with applicable obligations.
Subject to applicable law and wallet99's legitimate interests and legal obligations, you have the following rights regarding your personal data:
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request." wallet99 will respond within 30 days of receipt.
wallet99 operates under an international gaming licence, and some personal data may be processed on servers or by service providers located outside Malaysia. Where such transfers occur, wallet99 ensures that appropriate safeguards are in place, including data processing agreements with contractual standard clauses, to protect your personal data to a standard equivalent to that required under applicable data protection law.
wallet99 is strictly an adult platform. No person under the age of 21 may register or use wallet99. wallet99 does not knowingly collect personal data from individuals under 21 years of age. If wallet99 becomes aware that it has collected data from an underage individual, such data will be deleted and the associated account closed immediately. Parents or guardians who believe a minor has registered with wallet99 should contact [email protected] immediately.
The wallet99 Platform may contain links to third-party websites or services, including game provider microsites. wallet99 is not responsible for the privacy practices of third-party sites and encourages players to review the privacy policies of any third-party sites they visit. This Privacy Policy applies exclusively to the wallet99 Platform at wallet99.co.
wallet99 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the email address associated with their wallet99 account and/or through a prominent notice on the Platform, with a minimum of 14 days' advance notice where practicable. Continued use of wallet99 following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.
This Privacy Policy was last reviewed on 1 June 2026. The current version supersedes all prior versions.
For any questions, concerns, or rights requests relating to this Privacy Policy or wallet99's data processing practices, please contact us through the following channels:
wallet99 aims to respond to all privacy-related enquiries within 5 business days and to formal data rights requests within 30 days of receipt.
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